Shipping Policy
At Lucky Whips, we are committed to getting your order to you safely and as quickly as possible. Please review the information below regarding our shipping process.
Order Processing
Orders are processed and prepared for shipment after payment has been successfully received.
Processing times may vary depending on product availability, order volume, weekends, holidays, or other circumstances. If there is an unexpected delay with your order, we will do our best to keep you informed.
Shipping & Delivery
Once your order has been shipped, you will receive tracking information when available so you can follow your package.
Delivery times may vary depending on the shipping method selected, destination, carrier, weather conditions, holidays, and other circumstances outside of our control.
Please note that shipping and delivery estimates are not guaranteed delivery dates.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Lucky Whips is not responsible for delays, additional shipping costs, or packages that are delivered incorrectly due to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at info@luckywhips.com. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been processed or shipped.
Lost, Delayed, or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbors, and the delivery location.
If you are still unable to locate your package, contact us at info@luckywhips.com and we will assist you in determining the next steps.
For packages delayed or lost in transit, we may need to work with the shipping carrier to investigate the shipment.
Damaged Packages
Please inspect your order immediately upon delivery.
If your package or product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at info@luckywhips.com with your order information and photographs of the damage or incorrect product.
Please do not return the item without contacting us first.
International Shipping
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Any customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at the time of purchase.
International delivery times may vary due to customs processing and other circumstances outside of our control.
Shipping Questions
If you have any questions regarding your order or shipping, please contact us:
Email: info@luckywhips.com
Lucky Whips
Hesperia, California
USA
BE BRIGHT. STAY SAFE.